IH Promises

We Promise a Unique Learning Experience

IH schools are committed to bringing the same high quality standards from the classroom to online language learning. The IH Online Promise outlines what IH schools are already doing – and will continue to do – to give their students a successful, engaging and enjoyable online experience.

IH Client Promise

Learning & Progress

We will help you learn and progress through our professionally structured courses and educational support services.

Regular Assessment

Your learning will be regularly assessed throughout the course with the ability to discuss your progress.

Accuracy

You will be provided with clear and accurate information from all aspects of your course, exam or other service.

Qualified Teachers

You will be educated by qualified teachers who regularly attend professional refresher courses. Younger students will be educated by teachers trained to meet their specific needs.

Customer Focus

Before enrolling, we will listen to your needs and guide you in choosing the course that best suits your needs. This may involve a language-level test and an interview.

Qualified Supervision

Your course will be supervised by qualified education managers that frequently make sure that the content is up to date so you can have a positive experience.

Improvement

You will be encouraged to give us feedback so that we can improve while you are still studying with us.

Diversity

We celebrate diversity and are committed to treating everyone fairly and equally.

IH Staff Promise

Good Environment

You will have a good, safe, working environment and resources to do your job well and comfortabely.

Quality Experience

You will have a job description so you can contribute to a high quality student learning experience.

Fair Treatment

You will be employed legally and have a written contract. You will be treated fairly in terms of leave, sickness, etc.

Feedback & Training

You will be given feedback on how you perform in your job, and you may be given further training, so you can contribute to improving the student learning experience.

Experts' Supervision

You will be supervised by knowledgeable managers who will give you guidance, advice and support so you are the best you can be in your job.

Diversity

Diversity is celebrated at International House and we are committed to treating everybody fairly and equally.

Development

Teachers and trainers will receive regular professional development so their students benefit from up to date improvements.
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